“Is this replacing my MSP or IT?”

No, Anchorwave complements your MSP, IT Team, or vendor by giving them better visibility. We provide on-site intelligence, documentation, and coordination — not Helpdesk remote IT support or full admin control. We make your MSP more effective, not irrelevant. When your staff isn’t sure who to call, we help break that wall and determine who is best and coordinate while your goal focuses on residents and finding future residents.

“When the Access Control Technician stops by and needs access to a certain computer and work on configurations, we’ll be there on-site and and walk them through while your IT Team can handle the important printer/copier or cybersecurity tickets. Then your team will be given active updates on the current process of the issue”

 “What is the outcome with your services?”

Our goal is to ensure your apartment staff stay focused on residential experience and aren’t stressed over calling ISPs over Internet Outages, gym screens going offline, an elevator displaying an error code, and much more. While your IT Team may be able to handle Cybersecurity incidents, new laptops, and general technology, there’s a clear grey area for who decides to handle and work with the “Non-IT Technology"?(Gym Equipment software, Access Control glitches, Phone lines being disconnected, etc) You pass us all your resources and contacts, and we do the talking with IT, vendor managers, and future new-builds.

“Will you train new staff or vendors?”

Yes. When managers or your local-tech are off hours, Who will teach the new employees on what room and floor is the “Network Closet” , “How do I re-boot this modem?”, “Which wire do I plug out?” when everything goes offline

We offer turnover onboarding, new hire training, and simple visual guides to ensure no knowledge within technology is lost when staff changes. It’s part of our knowledge continuity strategy.

During critical outage / impact times, your staff would be less likely on creating tickets and more adept with technology or learn from our on-site training to ensure the issue resolves itself.

“Do you PERFORM SITE-WALKS PER month?”

Yes. On-site presence is a core part of our value. We verify closets, update labels, and detect unapproved vendor changes that remote teams might never see. We help fix barriers where your team might not be familiar with or have to create countless help desk tickets on. We’ll assist with tier 1 Tickets as well on days we are on-site.